Corporate Strategies,
Inc.
Insurance & Financial Services
Privacy Policies & Procedures
May 2005
These privacy policies and procedures represent our
obligation as an insurance office to protect the “nonpublic personal
information” that
we create, receive or maintain on all clients.
- No use or disclosure:
Our insurance office will not use or disclose nonpublic personal
information except as these Privacy Policies & Procedures
or our annual privacy practices notice permit, require or as permitted
by law.
- Medical information Privacy: Our office will not
disclose or share medical or other specified information at any time
as defined
in CIC
Section 791.13(k)
without an expressed written consent from the client.
A client may
at any time revoke their consent to disclose or share information
by written notice. The revocation will be placed in the
client’s file and
notations made in any electronic records.
- Exemption to Consent: Our office
may disclose or share nonpublic personal information without
express notice or consent in the course of performing
an insurance or financial function or transaction authorized by the
client or
as permitted in CIC Section 791.13
- Notice of Privacy Procedures: Our
office will provide an initial and annual Privacy Practices Notice
to each customer as required by CIC Section
791
and Title 10 California Code of Regulations Sections 2689.1 to
2689.24 and to all
clients before disclosure of any nonpublic personal financial information
to nonaffiliated third parties for marketing purposes. We will
promptly revise our Privacy Practices Notice when there is a material
change
to our use or
disclosure
of nonpublic personal information, nonpublic personal financial
information, legal duties, clients rights or to other privacy practices
that render
the statements in that notice no longer accurate.
The notices are
available upon request.
Opt-out notice: Each client will relieve their
initial privacy practices notice prior to disclosure and or sharing
of their nonpublic personal
financial information
with nonaffiliated third parties for marketing purposes as required
by CIC Section 791.13 and Title 10 California Code of Regulations
Section 2689.8.
Additionally
they will receive an opt-out notice a minimum of 30 days, before
any sharing or disclosure of nonpublic personal financial information
with
any nonaffiliated
third party as required by CIC Section 791.04 and Title 10 California
Code of Regulations Section 2689.8(f). A client may exercise the
right to opt-out
form
in the client’s physical file and make the appropriate notation
and changes to their electronic records. Our insurance office will
not share or disclose
any client nonpublic personal financial information with any person
except as allowed under CIC Section 791.13 or with written consent
once we receive a completed
opt-out notice.
A client may at any time revoke their opt-out by written notice.
The revocation will be placed in the client physical file and notations
made in any electronic
records.
- Distribution of Our Notice: Each client will receive his
or her initial privacy practices notice from this office no later
than
the delivery
of an insurance
policy, service or financial product. Each client will receive
a notice annually on a date established by us, which reflects our
current
privacy
practices.
This annual privacy notice supercedes all prior initial or annual
notices.
- Minimum Necessary Disclosure: Our office will make
reasonable efforts to protect client privacy by disclosing or sharing
the
minimum necessary
nonpublic
personal
information to accomplish the intended function, transaction,
or service.
- Client Rights: Our office will honor clients rights
regarding their nonpublic personal information.
a) Access---Our insurance office will honor requests in writing
to view and copy client records that are reasonably identified,
reasonably
locatable
and retrievable.
We will within 30 days of receipt of the request contact
the client and inform
them of the nature and substance of the recorded information
and make arraignments for them to view the information and
make copies
for them
for which we
will charge an hourly rate of $100.00 per hour for staff
time.
b) Amendments---Clients have the right to request an amendment,
correction or deletion to their nonpublic personal information
held by us. Our
office will,
within 30 days of such request, inform the client of our
decision to amend, correct, or delete or our decision to
not amend,
correct or
delete. If
we decide to amend,
correct or delete, we will notify the client in writing.
c) If we decide not to make any changes, the client has a
right to submit in writing a concise statement setting forth
what
the client
thinks is
the correct,
relevant or fair information and why they disagree with our
refusal to amend, correct, or delete nonpublic personal information
in
their file.
Our office
will put this statement in the client’s file. In the
future if we share or disclose any nonpublic personal information
from
the file we will also furnish a copy
of the clients request to amend, correct, delete, our letter
informing them of our decision and their response.
The rights granted in this section do not extend to information
about the client that relates to and is collected in connection
with or
in reasonable
anticipation
of a claim or civil or criminal proceeding involving them.
- Privacy Officer: Our insurance office will designate one
person to be the privacy officer. He or she will have primary
responsibility
for
privacy
and
security issues. He or she will also be the contact for
all complaints involving privacy
or security matters.
- Staff Training: Our insurance office
will train all members of our workforce in these Privacy Policies & Procedures,
as needed and appropriate for them to carry out their functions.
All members of our workforce will acknowledge in
writing within a reasonable time of employment their
receipt and training on these Privacy Policies & Procedures.
- Data Safeguards: Our insurance office will develop, implement,
annually review and maintain reasonable and
appropriate administrative,
technical
and physical
safeguards to ensure the integrity and confidentially
of the nonpublic personal information we hold and maintain.
a) Physical Access: Our insurance office will monitor
and ensure that during normal business hours no person
is unescorted
or
unmonitored within the
office unless they are an employee or business associate
with whom we have a contract
that appropriately limits their use and disclosure
of nonpublic personal information held or maintained by
this office.
Our insurance office will identify, monitor and control
who is authorized to possess and who possess keys or
the necessary
codes for securing
and entering the office. Upon any termination of employment,
keys will be
collected and
codes changed to maintain the security of the office.
b) Business Associates: Our insurance office will obtain
a written consent from all nonaffiliated third parties
who will
have access
to or receive
nonpublic personal information in the course of their
duties for us. This contract
will provide for appropriate safeguards and limit their
use and disclosure of the
nonpublic personal information we share or disclose
to them.
c) Physical Data: Our insurance office will secure
all physical data that contains nonpublic information.
All
files not in
use will be
filed. All
file containers
will be secured when the office is closed or not occupied.
d) Electronic Data: Our insurance office will provide
controls on access to and authentication of persons
using electronic
data. Our
office
will install, maintain,
and update necessary virus protection, firewall protection
and software updates as needed.
All employees who must have access to electronic data
will have their own unique user ID and unique password.
These
will be controlled
and changed
periodically
by the Privacy Officer as needed for employee terminations,
updates, new software, etc.
Our office will ensure that floppies, CDs, DVDs, zip
drives, hard drives, electronic tape, off-site storage,
etc. are
included in the
access
and authentication procedures. We will ensure that
the intentional destruction
of data is done
using a secure
method.
e) Employee training: Our office will provide
annual training on the Privacy Policies and Procedures
for
protecting the
electronic data
or form of nonpublic
personal information we hold or maintain. We will
document the time,
date, persons in attendance and subjects covered.
- Annual Security Assessment: Our insurance office
will do an annual Cal-GLBA Privacy and Security Gap
Assessment to ensure
these policies
and procedures
are being performed and working as intended. Our
Security Officer will initiate the
assessment.
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